InterTalk

Corporate Communication Directory

Corporate Communication Directory (CCD) is fully web based and fully integrated corporate communication centre that enables people: to see online and availability status of their colleagues; look into their profiles, files and presentations and communicate with them individually or collectively by means of various messaging, voice, video and collaboration formats.

Features

Instant messaging with media messages & file transfer; voice & video conference, voice-mail & IVR, File & Screen-Sharing as well as Webcast and Online presentation formats.

Unified and Centralized

Communication Resource Management, across networks, devices & territories. Works in sink with hard or soft IP Phones and can be integrated, as a Web service , into existing Enterprise Portals, such as SAP, Microsoft, Lotus, GOOGLE etc. It can be independently implemented or as a Web Layer on top of InterTalk’s “IP CENTREX” Corporate Communication Platform.

Web Widgets

Intertalk has also a number of Web Widgets that can be incorporated in your Website and enhance its interactivity.

InterTalk Callme allows your website visitors to specify own phone number and get called back by your company immediately and automatically.

How does it work?

Instead of dialing a phone number, the visitor of your site clicks on a Intertalk Callme button to speak with a sales representative or customer support. After providing the phone number, an order is sent to Intertalk CS (Central Switch) service platform to immediately connect the user phone with our customer's call center (or a fixed or mobile phone).

Intertalk Click2Chat offers a direct and proactive channel for customer support improving the relationship with the customer and efficiency of the sales cycle, through the user profile analysis in online channel and intelligent adaptation to the user needs. The service includes tools for automatic reply and intelligent routing/queuing; in contrast to other Chat services, customers, agents, specialists and partners can all be accessible, individually or in conference mode, in a single interface.

How does it work?

The visitor clicks on an Intertalk Click2Chat button on your site to request a contact with a customer representative or customer support. The request is sent to Intertalk CS (Central Switch) service platform, immediately connecting the user with an operator, supplying all the necessary information for efficient assistance.

Intertalk Click2Call turns your web site into a direct communication channel. It allows visitors to call your company from the. Because it's a VoIP connection, this call will is toll-free. This service is a bridge between online and offline worlds, generating sales leads, converting them to customers and increasing customer satisfaction.

How does it work?

Instead of dialing a phone number, a web-site visitor clicks on the Intertalk Click2Call button to speak with a sales representative or customer support. The request is sent to Intertalk CS (Central Switch) service platform to immediately connect the web-site visitor to our customer's call center (or a fixed or mobile phone).